Terms and conditions

Our online store welcomes you and informs you that you will find below the terms and conditions regulating your use of this store and all the legal effects that result from your use of the store’s services over the Internet through this website, as any person’s use of Cream store whether he is a consumer of the store’s service or product or otherwise, this is approval and acceptance from him, and he is fully competent, With full legal capacity, as required by law and regulations, for all the articles and provisions of this agreement, and it is a confirmation of your commitment to its regulations and what was mentioned in it. This agreement applies to all types of dealings between the user and the store, and this agreement is considered valid and effective as soon as you agree to it. And start registering for Cream store in accordance with Article 10 of the Saudi Electronic Transactions System.

Introduction and Definitions:

The introduction above is considered an integral part of this agreement. You will also find below the meanings and definitions of the main phrases used in this agreement:

  1. (Store/website) This phrase means Cream store, and this definition includes all forms of Cream store on the Internet, whether it is an application, a website on the Internet, or a commercial store.
  2. (User) This phrase means every consumer who purchases a product or a service from the store through its platform.
  3. (Agreement) This phrase means the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.

User’s legal capacity:

  1. The user acknowledges that he has the legal capacity to use the store, and that he is over the age of eighteen.
  2. The user agrees that if he violates this article, he will bear the consequences of this violation before others.

The nature of Cream Store Commitment:

  1. The commitment of Cream Store towards consumers or users is to provide the service or product.
  2. Cream Store may provide other services such as after-sales services or other related services, depending on the nature and type of service or product required from the user.

Terms of use for Cream Store:

  1. The user is committed to using the Cream store in accordance with public morals and the regulations that is applicable in the Kingdom of Saudi Arabia.
  2. When purchasing a service or product, the user is obligated not to use this service or product in a manner that violates public morals and the regulations that is applicable in the Kingdom of Saudi Arabia.

Accounts and Registration Obligations:

Immediately after you apply to join Cream store as a user, you are obligated to disclose specific information and choose a username and password to be used when accessing Cream store services, and thus you have agreed to:

  1. You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify Cream store immediately of any unauthorized use of your account information with Cream store or any other hack of your confidential information.
  2. Cream store will not, under any circumstances, be responsible for any loss that may befall you directly or indirectly, morally or financially, as a result of revealing your username or login information.
  3. You are committed to using your account or membership with Cream store yourself, as you are fully responsible for it, and if someone else uses it, this is evidence that you have authorized him to use the store in your name and for your account.
  4. When using Cream store you commit to using it with all seriousness and credibility.
  5. You are committed to disclosing true, correct, updated, complete and legal information about yourself as required during registration in Cream store and you are committed to updating your data if it changes in reality or if necessary.
  6. Cream store is committed to handling your personal information and contact addresses with complete confidentiality.
  7. If it becomes clear to Cream Store that you have disclosed information that is not true, incorrect, not current, incomplete, illegal, or in violation of what is stated in the Terms of Use, Cream store has the right to stop, freeze or cancel your membership or your account in the website. without harming the other rights of Cream store and its legitimate means of recovering its rights and protecting other users.
  8. In the event of non-compliance with any of the above, Cream store management has the right to stop or cancel your account or membership, or block you from accessing Cream store services again.

Digital communication and official means of communication:

  1. The parties to this agreement agree that communication between them takes place via the email, phone number registered on the website.
  2. The user agrees that all agreements, declarations, data and other communications provided to him electronically substitute their written counterparts, and are a stand-alone argument, in meeting legal and regulation needs.
  3. The user agrees to the possibility of communicating with him and informing him of any provisions pertaining to this agreement or relating to dealing with him through the Cream store administration broadcasting general messages received to all users or to specific users of Cream store.

Modification to the Terms of Use and Fees:

  1. Cream store may notify you of any modification done to this agreement according to the official means of communication under this agreement, according to which your obligations will be doubled or your rights will be diminished in accordance with any modification that may be made to this agreement.
  2. In the event of objection to any modification to the Terms of Use, Cream store hopes that you will stop using its services, as your mere access to your account in Cream store or your use of Cream store constitutes your acceptance of the modification and full, complete and devoid of ignorance, and Cream store accepts discussion of any proposal regarding these provisions.
  3. All fees are calculated in Saudi Riyals, and the user must pay all fees due on the store in addition to any other expenses added by Cream store, provided that payment is made by the approved, specified and available means through Cream store.
  4. Cream store may impose fees on some users, depending on the offers, products or services they request or the fees or taxes imposed by the country on the nature of the product or service.
  5. Cream store reserves the right to add, increase, decrease or deduct any fees or expenses in accordance with the articles, terms and provisions of the User Agreement, to any of the users, regardless of the reason for their registration.

Payment and payment services of Cream store:

  1. Cream store provides, through its partners, a payment system for Cream store, which can be done entirely online through the payment options available on Cream store or through any payment method provided by Cream store from time to time.
  2. Cream store is committed to setting the price of the service or product that it displays in its store according to the generally accepted market value.
  3. Cream store is committed to providing invoices, receipts, and receipt vouchers for all amounts and profits that arise in its store, and is committed to giving the user the invoice for his purchase of a service or product from Cream store.
  4. Cream store is committed to providing generally accepted accounting specifications in its online store, in application of the provisions of this agreement, and due to the legal, economic, commercial and regulatory interests of this organization.

The user personal information and transaction details information:

  1. The user acknowledges that he grants Cream store an unlimited, global, permanent, irrevocable, expenses exempt, and licensed right to use information or personal materials or otherwise that you have provided or supplied to the Cream store or announced on the website through your joining it or your use of it, and that is through the designated forms for communication and registration, or via any email or any of the communication channels available on the website. In order to achieve any of the interests Cream store sees.

Intellectual Property:

  1. Cream store intellectual property rights are entirely owned by Cream store, whether they were owned by them before or after the establishment of this store.
  2. The user or consumer respects the intellectual property rights of Cream store, including Cream store itself, and the words, logos and other symbols of Cream store or displayed on Cream store, as Cream store and every right related to Cream store is intellectual property that is entirely owned by Cream store.

Cream store liability:

  1. Cream store is committed to conducting its business through this website in a regular manner and in accordance with the regulations that is applicable in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.
  2. Cream store is not responsible of any claims arising from errors or negligence, whether caused directly, indirectly, or accidentally by the user or by a third party such as shipping companies.
  3. Cream store, its employees, owners, and those who represent them are committed to ensuring that the product or service provided by the store is Intact, legal, and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia, and is used for legitimate purposes.

Privacy policy

  1. Cream store standards are concrete, organizational and technical to protect users and prevent unauthorized people from accessing and storing personal information of the users.
  2. As a user you acknowledge that the Internet is not a completely secure medium, and the confidentiality of your personal information cannot be 100% guaranteed through Cream store.
  3. Cream store has no control over the actions of any third party, or others, such as internet pages that are associated through links to the platform or third parties claiming to represent you and others.
  4. You understand and agree that Cream store may use the information you provided in the website, with the aim of providing services to you at Cream store, and to send you emails of the latest products and offers, and that privacy at Cream store regulates the process of collection, use, processing and transfer of your personal identification information.

Restricting Access or Membership:

Cream store may suspend or cancel the user’s membership or restrict the user’s access to the platform’s services at any time, without warning, for any reason, and without limitation.

Return Policy:

We will happily accept returns for items purchased from our website on the following terms:

  1. Returns must be shipped within fifteen (15) daysof receipt.
  2. Products must be returned unworn, unwashed, in their original condition.
  3. The following items are not eligibleto be returned and will be rejected:
  • International orders
  • All accessories.
  • Intimates &
  • Sale items.
  • If a defect appears in the product due to consumer misuse.
  • Products that are made at the consumer’s request.
  • Final sales
  1. We do not offer free returns at this time. Customers are responsible for the return shipping fee, which is non-refundable.
  2. All returns must include a filled out Returns Form that you can download from here
  3. If all terms are met our team will issue a full refund (excluding original shipping costs) to your original method of payment. All Returns must be shipped to the following address:

Abu Saeed Alansari, 2533 , Al Amwaj, Al Khobar 34751, Saudi Arabia

Applicable Law or Regulation:

This User Agreement is governed and formulated in accordance with the laws, regulations and legislation that is applicable in Kingdom of Saudi Arabia, and is completely subjected to the regulations in which the authorities operates with in the Kingdom of Saudi Arabia.

General Regulations:

In the event that any term included in this User Agreement is cancelled or no longer effective, it should not affect the validity of the remaining terms and regulations contained in the Terms of Use and they remain in effect until further notice from the management of Cream store.

This user agreement – which may be adjusted from time to time as the case may be – constitutes the work mechanism, understanding, agreement and contract between Cream store and the user, and both parties to this agreement agree to take the following into consideration:

  1. The Arabic language:

It is the language in effect when interpreting the regulations of this agreement, or when translating it into another language.

  1. Prices:

The services or products offered on Cream store may be modified from time to time.

  1. Offers:

The promotional offers that the Cream Store may place are temporary offers, as Cream store has the right to modify or stop these promotions at any time.

  1. Commitment:

The agreement is to deal with each other in a way that does not violate the rules, regulations and applicable laws related to the nature of the dealing between Cream store and the user.

This User Agreement may only be canceled by a decision issued by Cream store management

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